At 3G Contact Center we have the experience and capability to offer best-of-breed technical helpdesk solutions. Technological advances have resulted in a huge increase in the number of private users, many requiring immediate and timely support in the set-up and ongoing maintenance of their equipment.

Our expertise includes:

• Broadband set-up and access

• Technological diagnostics and solutions

• Level I and Level II support (including escalations from Level I)

• Out of scope support

• Hardware and software set-up and ongoing support

• Upgrades and maintenance services

We are committed to ensuring that every customer contact is seen by our staff as an opportunity to impress your customers, build a relationship, and explore opportunities to upgrade/up sell whenever it is appropriate and relevant to do so.

Our technical service advisers come to us with a high level of technical knowledge and expertise. We build on this further to provide your customers with exceptional levels of service along with practical help and support.